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Frequently asked questions
Products are stocked up on a regular basis.
In the case that we are out of your speficed part or accessory, we can generally have them built and shipped within 10 business days in continental USA and Canada.
Our customers' satisfaction is our number one priority.
Returns will be considered based on the duration of ownership.
Return shipping will be calculated on an individual basis depending on location and requirements of the shipping process.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Propane Roasters are build to order and can take upwards of 2-3 weeks once payment has been received, depending on demand. Shipping in Canada and the Continental United States takes approx. 5-10 days. Your sales representative will be able give you approximate date for receiving your roaster once it has shipped. Tracking information will also be provided to you so you can monitor where and when your roaster will arrive.